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Review 2/17/2011
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I've been an on and off member for a year or so now. The idea behind Gamefly is great. But, in practice they fail miserably. It is an obvious business strategy to tier shipping, ignore problems, and wait until complaints are filed(multiple times) before resolving.
I just spent 30min chatting with an online representative, and got NOTHING out of it. Not only did he essentially tell me nothing, but gave false information, called it a matter of confusion, and when I said I was displeased with the service he told me to have a great day.
I sent 2 games back in one envelope. Game disc, sleeves, cardboard protectors, all in tact. Just in one envelope. I even went to the trouble of e-mailing Gamefly about it, so they would understand the situation. It took 5 e-mails back and forth to explain to them that everything was there...Just both in one envelope. So after a few days(and my belief that they understand the situation) they receive just "one" of my games. And in turn, they did quickly send out another(the only praise I have for them). Twelve hours later the received the second title(strange?). And it has been 3 days now and they have not sent me my second title. I have complained. Talked on chat. And they offer no help. They say they are sorry, and gave me the excuse that they needed to print a new sleeve first. And when I informed them(once again) that they did NOT have to print a new sleeve because I had returned everything 100% complete. They apologized for the confusion. I had written 5 e-mails detailing, explaining, and trying to confirm that this issue was understood and taken care of. And weeks later. It bites me anyway.
Awful customer service. Probably illegal shipping tier-ing. Overall, I semi-feel like I'm being stolen from. I pay. But, don't receive the service I'm paying for.
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