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Review 9/24/2010
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I can assure you that American Relocation in Beverly Hills, CA, IS problematic and the experience of others is of public importance.
Firstly, American Relocation did not handle our things properly when they loaded it. They did not pad things.
We were told by American Relocation that our belongings would be delivered on Sep. 20. It is now Sep. 24, and we await their arrival. They were also very rude on the phone (when they actually answered the phone).
Their driver called to tell us he would deliver the things at midnight, which is completely unacceptable in anyone's opinion, and certainly to our property association. They then said it would be here at 8:00am. Then they called back to say 10am to 12pm. It is 12, and we are still waiting. Their drivers are apparently allowed to break appointments as they see fit to make other appointments.
We have asked them repeatedly if there is a discount available and said that we want to ensure that our things are undamaged prior to completing the transaction. They said it is cash on delivery and that we must check for damage after the fact and fill out a complaint form. They were unclear about where to obtain this form.
They do not even deserve one star.
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