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Business's response - on 7/28/2015
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This customer paid $1999.00 for the purchase of auction software and not for customizations as he implied. In fact we did set up the software on a website and deployed it for him. We also emailed him a backup copy of the software (download codes) in case he decided to use it elsewhere in the future. He never contacted us to resend the codes that he claimed he did not receive. Instead he attempted a chargeback with the credit card company. After reviewing the documentation the credit card company found in our favor and suggested he contact us to resolve any issues. He has never done so.
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