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Customer Service Experience
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They take take decisions on your behalf and recharge your account according to the last month's usage. If I would have predicted the usage, then why would I have chosen the $9 plan, and paid them more for the calls. I just spoke to your customer care executive
regarding the billing issue and the $ 54 charge, he was rude, unprofessional, and disconnected the call when he did not have a satisfying answer. I was shocked when I came to know that there are such unprofessional employees working with a brand name like
tollfreeforwarding. We also work for customer service, but employees like them kicked out of the organization very soon. He said "I know thousands of call centers working in India, and none of them have such questions, .. Why did you opt for a plan of $9 if
you knew that u have more usage" Tollfreeforwarding has such smart employees who have great ideas, and knowledge, but lack telephone etiquette.
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